Consultation – Communication Techniques
Open questions/closed questions:
“How happy were you with your last colour treatment?”
“Would you like a change?”
Lifestyle & fashion awareness
Career & age
Hair texture (condition – hair & scalp)
Natural shade & percentage of white hair
Faded lengths & ends
Colour tone in lengths and ends
Marked change in hair structure
How well cared for does the hair feel?
Check body posture for underlying messages during consultation
Are they leaning forward, engaging and enthusiastic?
Are their arms crossed or are they leaning back with underlying fear?
Double check verbally if you feel crossed messages?