Consultation - Communication Techniques

 

ASK
Open questions/closed questions:
“How happy were you with your last colour treatment?”
“Would you like a change?”

 

LISTEN
Lifestyle  & fashion awareness
Career & age
Clients requirements

 

LOOK
Hair texture (condition – hair & scalp)
Natural shade & percentage of white hair
Faded lengths & ends
Colour tone in lengths and ends
Marked change in hair structure

 

TOUCH
How well cared for does the hair feel?
Hair texture
Hair elasticity
Hair porosity

 

BODY LANGUAGE
Check body posture for underlying messages during consultation
Are they leaning forward, engaging and enthusiastic?
Are their arms crossed or are they leaning back with underlying fear?
Double check verbally if you feel crossed messages?